T-Mobile Mobile Recycling
All the handsets are handled by industry veteran ShP Limited, who have been in operation since 2005 and are market leaders in the UK’s mobile handset recycling market.
ShP Limited will test, verify and recycle the handsets. All the handsets are recycled, refurbished for reuse in the UK or reconditioned for resale in emerging markets throughout the world to the highest of ISO standards and in accordance with the new WEEE Directive.
ShP Limited uses the following rules* to grade your handset:
To grade your handset, start at Working and tick off the below list in its entirety. If any one item in a grade is true, then that is its grade.
|
* This list is not exhaustive and ShP Limited reserve the right to amend this list at any time. ** Phones under these conditions will also be reported to the police. | |
| Working (full list price) | In full working order with a battery. |
|---|---|
| Non-Working (reduced list price) |
|
| Beyond Economical Repair (zero value) |
|
Each handset is then tested at our warehouse to ensure the information provided by you is accurate. Handsets are tested and recycled in line with ISO 9001 and 14001 procedures. For further information on these standards please visit the ISO website.
While entering your handset details you can choose to use a Grade Your Handset Wizard that will ask you a few simple yes/no questions.
At the end of the process, our system will grade your handset for you.
Accurate grading simply allows us to process your order more efficiently, but do not be too concerned if you get the grade wrong as we will always grade your handset fairly and accurately even if that means regrading a handset back up to full Working status!
ShP Limited is ISO 9001 and 14001 accredited. For further information on these standards please visit ISO website and the ShP Limited website.
ShP Limited boasts the largest on-line handset recycling database, but in the event that you cannot find your handset, please e-mail us first on t-mobilerecycling@shplimited.co.uk giving the make and model. We will then give you a special one off price or add the handset to ShP Limited within 24 hours allowing you to continue with the normal process.
You should not enter your handset as a different model as our system will flag the handset as a potentially reprogrammed handset which is illegal under UK law, and it will automatically be graded Beyond Economic Repair (BER) and the value set to zero.
For further details on this please see our Terms and Conditions.
No. ShP Limited will not buy any handset that has been barred by a network or stolen. These handsets will automatically be graded Beyond Economic Repair (BER), the value set to zero and recycled following the WEEE Directive.
For more information on the WEEE Directive please visit:
You can reach us 9 am–5 pm Monday to Friday on 0845 017 8323 (local rate call charges apply).
This number will allow you to talk to a dedicated member of the ShP Limited team who will be more than happy to answer any of your queries and resolve any issues you may be experiencing.
Absolutely! There has been a lot of discussion about the merits and trustworthiness of mobile handset recycling websites with it being such a young industry. We can guarantee that ShP Limited is a well-established UKVAT-registered business that has been trading for over five years within the telecom and mobile handset markets.
For further information, visit the ShP Limited website to learn more about us.
Please e-mail t-mobilerecycling@shplimited.co.uk and you will be contacted within 24 hours to have a free quote and free courier arranged to collect your mobiles.
All you need to post to us is the handset and battery for each handset being sold. SIM cards and memory cards are not required and will be destroyed according to the WEEE Directive and our internal ISO standards.
As all SIM and memory cards being destroyed at the point of testing, we unfortunately cannot return these items.
Please post your equipment to us in a jiffy envelope using our freepost address;
FREEPOST T-MOBILE RECYCLING
We can assure you that any further information e.g. post code is not required for your parcel to be delivered to us.
Please remember to write your order reference number on the reverse of the envelope or parcel and include a copy of your order with the handsets.
Please note that freepost parcels are not insured and cannot be tracked. If your parcel is of high value or contains a number of mobiles, then please read our recommendations in the next section.
If your parcel is of high value or contains a number of mobiles we recommend that you use an insured delivery postal service at your own cost.
Please use our full postal address if choosing to do this:
ShP Limited
The Old Reebok
Southgate
White Lund Industrial Estate
Morecambe
Lancashire
LA3 3PB
Please remember to write your order reference number on the parcel and include a copy of your order with the handsets.
The freepost service is posted second class. Typically handsets take 5-10 working days to reach our warehouse.
No, all we require are the handsets and batteries. Accessories will not add value to your order and will be recycled according to the WEEE Directive and our internal ISO standards.
Yes. Please use our full postal address below. If your parcel is of high value or contains a number of mobiles we recommend that you use an insured delivery postal service at your own cost.
ShP Limited
The Old Reebok
Southgate
White Lund Industrial Estate
Morecambe
Lancashire
LA3 3PB
Remember to write your order reference number on the parcel and include a copy of your order with the handsets.
It can take up to 10 working days for the freepost parcel to reach us. Once received ShP Limited aim to have your handsets tested, processed and your cheque posted to you within 7 days. Your cheque is posted second class and should be with you 2-3 working days later.
If you feel the process is taking too long, please email us with your order number on t-mobilerecycling@shplimited.co.uk and we will endeavor to answer your query within 24 hours.
You should receive your payment by cheque within 7 days of receipt of your handset at our warehouse.
Please note that as we will send your payment via cheque, it is imperative that your full name and address is correctly entered during the ShP Limited process.
The IMEI number is a unique reference code built into every mobile handset produced worldwide. It is used to help manufacturers, networks i.e. T-Mobile, Orange, Vodafone and O2 and recycling companies track the usage and location of the handsets.
To get your IMEI number, you have two options:
We require this number for two primary reasons;
Consequently it is imperative that you enter all your IMEI numbers accurately.
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) aims to minimise the impact of electrical and electronic goods on the environment, by increasing reuse and recycling and reducing the amount of WEEE going to landfill. It seeks to achieve this by making producers responsible for financing the collection, treatment, and recovery of waste electrical equipment, and by obliging distributors to allow consumers to return their waste equipment free of charge.
The law came into effect within the UK on the 1st July 2007.
For further details see the following websites:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
T-Mobile is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new phone, laptop or other electrical item from us we would accept their old phone, laptop or other electrical item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
A BER graded handset is generally in such a state of disrepair that it isn’t viable to repair the handset to a good enough condition to be reused. For full details on grading your handset, please see the How do I grade my handset section on Page 5.
We will still accept BER graded handsets from you as we will recycle them in accordance with ISO 9001 and 14001 and new legislation from the EU on the WEEE Directive.
All the information you enter is used to control your order and issue your cheque, consequently, it is imperative the data you give to ShP Limited is accurate and truthful.
Your data is stored on a dedicated secure server that only ShP Limited has access to.
While entering your data, we now offer an opt-out clause on the website that allows you to forgo further correspondence from ShP Limited.
If at any time you wish to be removed from any of our mailing lists, please email us on t-mobilerecycling@shplimited.co.uk from the email address you want removing and we will set the opt-out clauses for you.